Your data

Delete your account

Last updated: 24 August 2026 · No app install and no login needed to use this page.

Fastest route: if you still have the app, open Profile Settings → Delete account. It deletes everything immediately, no waiting. This page exists for when you have already removed the app, can't sign in, or simply prefer to ask us in writing.

What gets deleted

When we action your request we permanently delete:

Your account and sign-in credentials, including any Google or Apple sign-in link.
Your cycle history: period and bleed dates, phases, ovulation tests, temperatures.
Your daily check-ins: energy, sleep, readiness, mood and symptoms.
Your intimate activity log, if you kept one.
Your workouts, exercises, training history and personal records.
Everything Phoebe remembered about you, including your coach conversation.
Your profile details: name, email, height, weight, age and goals.

What we keep, and why

Billing records. If you ever paid for Phasly, tax law requires us to keep the transaction record (amount, date, invoice) for up to 7 years. It holds no health data.
Anonymised, non-identifying analytics. Aggregate counts that cannot be traced back to you and cannot be reversed.
Backups. Your data may persist in encrypted backups for up to 30 days after deletion, then rolls off automatically.

Your subscription is separate from your account. Deleting the account does not cancel an active subscription. Cancel it in your Apple ID → Subscriptions or Google Play → Subscriptions first, otherwise billing continues.

How it works

1. Send the form below. It takes one field.
2. We email that address to confirm the request came from you. This protects your account from someone else deleting it.
3. We delete within 30 days, usually within a few working days, and email you when it's done.

Deletion is permanent. There is no undo and we cannot restore your history afterwards. If you want a copy first, ask for an export in the same form and we'll send your data before deleting anything.

Request deletion

Email address on your Phasly account

We reply only to this address, so it has to be the one you signed up with.

What would you like us to do? Delete my account and all my data Everything listed above goes, permanently. Delete my health data, keep the account Cycle history, check-ins and intimate log are erased. Your login and workouts stay. Send me a copy first, then delete everything We email your data as a file, then delete once you confirm.

How do you sign in? (optional)

Anything you want us to know? (optional)

Not required, and it never delays your request. If something drove you away, we'd like to hear it.

Something went wrong on our side. Please email privacy@phasly.app and we'll handle it by hand.

Request received💗

Check your inbox. We've sent a confirmation to the address you gave us, and we'll email again the moment the deletion is done.

Nothing else is needed from you. If the email hasn't arrived within an hour, look in spam, then write to privacy@phasly.app.

Other ways to reach us

Prefer email? Write to support@phasly.app from your account address with the word "delete" in the subject. That is treated exactly the same as this form.

For the full picture of what we collect and your other rights, including access, correction and portability, see the Privacy Policy.